30-Day Return Policy

We at THE TRUE BOARD, llc., value your satisfaction and want to ensure a hassle-free shopping experience. If for any reason you are not completely satisfied with your purchase and would like to initiate a return, please review our 30-day return policy below:

Eligibility Criteria:

The return request must be initiated within 30 days from the date of purchase.
The product must be in its original, unused condition, with all tags, labels, and packaging intact.
Any included paperwork, manuals, warranties, and accessories must be returned along with the product.
The return is applicable only for products that are not defective or damaged. For defective or damaged products, please refer to our Defective Product Return and exchange policy.

Return Process:

Contact our customer service team at [email protected] to initiate the return authorization request. Please provide your order number, the product you wish to return, and the reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if your return is eligible.
Pack the product securely in its original packaging, including all accessories, tags, and paperwork.
Clearly write the provided RMA number on the outside of the package.
Ship the package using a reputable courier or postal service of your choice. Return shipping costs are the responsibility of the consumer.

Return Address:

The True Board, llc
811 N Catalina Ave
Suite 3208
Redondo Beach, CA 90277

Refund Process:

Once we receive the returned product and verify its condition, we will process the refund.
Refunds will be issued using the original payment method used for the purchase.
Please allow up to 10 business days for the refund to be reflected in your account, as processing times may vary based on your payment provider.

Exclusions:

Products that have been used, altered, or damaged by the consumer are not eligible for return.
Return shipping costs are the responsibility of the consumer and will not be reimbursed.

Questions and Support:

If you have any questions about our return policy or need assistance with the return process, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help! Please note that this return policy is subject to change without prior notice. It’s recommended to review the policy on our website before initiating a return.