We at THETRUEBOARD, llc., value your satisfaction and want to ensure a hassle-free shopping experience. If for any reason you are not completely satisfied with your purchase and would like to initiate a return, please review our 30-day return policy below:
Eligibility Criteria:
- The return request must be initiated within 30 days from the date of purchase.
- The product must be in its original, unused condition, with all tags, labels, and packaging intact.
- Any included paperwork, manuals, warranties, and accessories must be returned along with the product.
- The return is applicable only for products that are not defective or damaged. For defective or damaged products, please refer to our Defective Product Return and exchange policy.
Return Process:
- Contact our customer service team at [email protected] to initiate the return authorization request. Please provide your order number, the product you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if your return is eligible.
- Pack the product securely in its original packaging, including all accessories, tags, and paperwork.
- Clearly write the provided RMA number on the outside of the package.
- Ship the package using a reputable courier or postal service of your choice. Return shipping costs are the responsibility of the consumer.
Return Address:
The True Board, llc
811 N Catalina Ave
Suite 3208
Redondo Beach, CA 90277
Refund Process:
- Once we receive the returned product and verify its condition, we will process the refund.
- Refunds will be issued using the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to be reflected in your account, as processing times may vary based on your payment provider.
Exclusions:
- Products that have been used, altered, or damaged by the consumer are not eligible for return.
- Return shipping costs are the responsibility of the consumer and will not be reimbursed.
Questions and Support:
If you have any questions about our return policy or need assistance with the return process, please don't hesitate to contact our customer service team at [email protected]. We're here to help!
Please note that this return policy is subject to change without prior notice. It's recommended to review the policy on our website before initiating a return.
30-Day Return Policy for Unwanted Items**
At The True Board, we understand that purchasing decisions can sometimes change. If you wish to return an item that is in perfect condition but no longer meets your needs, our 30-day return policy ensures a straightforward process. Please read the details below:
Eligibility Criteria:
- The return request must be initiated within 30 days from the original purchase date.
- The product must be in its original, unused condition, complete with all original tags, labels, and packaging.
- All accompanying paperwork, manuals, warranties, and accessories must be returned along with the product.
- This return policy is applicable only to items that are not damaged or defective. For damaged or defective items, please refer to our warranty and exchange policy.
Return Process:
- Contact our dedicated customer service team at [customer service email/phone number] to request a return authorization (RA) number. Please provide your order number, the item you intend to return, and the reason for the return.
- Our customer service team will provide you with an RA number and guide you through the return process.
- Securely package the item in its original packaging, ensuring that all tags, paperwork, and accessories are included.
- Clearly display the provided RA number on the exterior of the package.
- Arrange and cover the shipping costs for the return. We recommend using a reliable shipping method with tracking to ensure safe delivery.
Return Address:
The True Board, llc
811 N Catalina Ave
Suite 3208
Redondo Beach, CA 90277
Refund Process:
- After we receive the returned item and verify its condition, we will initiate the refund process.
- The refund will be issued using the original payment method used during the purchase.
- Please allow up to [X] business days for the refund to be processed and reflected in your account. Processing times can vary based on your payment provider.
Exclusions:
- This return policy does not apply to personalized or customized items.
- Products that have been used, altered, or damaged by the consumer are ineligible for return.
- The return postage cost is the responsibility of the consumer and will not be reimbursed.
Questions and Support:
If you have inquiries regarding our return policy or require assistance with the return process, our customer service team is available at [email protected]. We are committed to providing support throughout the process.
Please note that our return policy may be subject to changes without prior notice. We recommend checking our website for the most up-to-date information before initiating a return.
