Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at info@thetrueboard.com. Please provide your order number, the product you wish to return, and the reason for the return.
Please note that returns will need to be sent to the following address:
The True Board, LLC
811 N Catalina Ave
Suite 3208
Redondo Beach, CA 90277
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@thetrueboard.com.
Return Shipping
We'll provide you with return shipping instructions. Return shipping costs are the responsibility of the customer and may be deducted from your refund or paid separately, depending on the shipping method you choose.
Please pack the product securely in its original packaging, including all accessories, tags, and paperwork. Clearly write the provided RMA number on the outside of the package.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For defective or damaged products, please refer to our Defective Product Return and Exchange policy.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Products that have been used, altered, or damaged by the consumer are not eligible for return.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
Once we receive the returned product and verify its condition, we will process the refund.
Refunds will be issued using the original payment method used for the purchase.
Please allow up to 10 business days for the refund to be reflected in your account, as processing times may vary based on your payment provider.
If more than 15 business days have passed since we've approved your return, please contact us at info@thetrueboard.com.
Exclusions
Return shipping costs are the responsibility of the consumer and will not be reimbursed.
Questions and Support
If you have any questions about our return policy or need assistance with the return process, please don't hesitate to contact our customer service team at info@thetrueboard.com. We're here to help! Please note that this return policy is subject to change without prior notice. It's recommended to review the policy on our website before initiating a return.